Refund policy

Refund & Return Policy

We offer a 30-day return window, starting from the day you receive your order.

To request a return, email cozyhaven.support@gmail.com with your order number and the email address used at checkout. We normally respond within 1–2 business days.

Return eligibility

For an ordinary change-of-mind return under our voluntary 30-day policy, the product must be:

  • Unused and without signs of use.
  • Unwashed.
  • Undamaged.
  • Returned with its supplied controller and accessories.

These conditions do not limit your statutory cancellation rights or your rights relating to faulty, damaged or incorrectly supplied goods.

How to return your order

Please contact cozyhaven.support@gmail.com before sending your return. Our support team will provide the return address and all necessary instructions.

Package the product securely. We recommend using a tracked shipping service and keeping your proof of postage.

For change-of-mind returns, the customer pays the direct return shipping cost. Contacting support for instructions does not make a statutory cancellation dependent on our approval.

Damaged, faulty or incorrect items

If your order arrives damaged, contains the wrong item or develops a fault, contact us with your order number and a description of the issue. Photos may help us assess the problem.

Stop using an electrical product that appears damaged or faulty.

We will arrange the appropriate repair, replacement or refund in accordance with applicable consumer law and cover necessary return shipping costs for faulty or incorrectly supplied items.

Your rights relating to these issues are not restricted to our voluntary 30-day return window or unused-item conditions.

Refunds

For an eligible voluntary return, we inspect the returned product and issue your refund within 5–7 calendar days after receiving it. Inspection is included in this period.

Refunds are issued to the original payment method unless another method is agreed with you and permitted by law. Your bank or payment provider may take additional time to display the refund.

We will notify you when your return has been assessed and explain any refusal of a voluntary return. Any shorter statutory refund deadline takes priority.

If you return part of a discounted bundle, your refund will reflect the actual amount paid for the returned item, as allocated in your order.

Contact

For return or refund questions, email cozyhaven.support@gmail.com.