Shipping policy
Shipping destinations
Available shipping destinations and delivery options are shown at checkout.
If your country is unavailable, please contact cozyhaven.support@gmail.com before placing an order.
Order processing
Orders normally take 2–5 business days to process before dispatch.
During periods of high demand, processing may take up to 7 business days.
Delivery time
Estimated delivery time after dispatch is 7–12 business days, in addition to order processing.
The estimated total time from placing your order to receiving it is:
- 9–17 business days under normal processing conditions.
- 14–19 business days when processing takes 7 business days.
Business days exclude weekends and public holidays affecting processing or delivery.
These timeframes are estimates, not guaranteed arrival dates. Carrier delays, customs clearance and local holidays may affect delivery.
Order tracking
Tracking details are provided after dispatch when available. You can check your shipment through the Track Your Order page on our website.
Tracking information may take time to display the first carrier scan. If you cannot find your tracking details, contact us with your order number and the email address used at checkout.
Taxes and import duties
Applicable import duties and import taxes are included in the total paid at checkout.
You will not be asked to pay additional import duties or import taxes when your order is delivered.
Delivery address changes
Please check your delivery address before completing checkout.
If you notice an error, email cozyhaven.support@gmail.com as soon as possible. We will try to update your address, but changes may no longer be possible after dispatch.
Delayed or missing orders
If your parcel is delayed, appears lost or is marked as delivered but cannot be found, contact our support team.
We will help investigate with the carrier and arrange the appropriate resolution under applicable consumer law.
If we cannot dispatch within the stated processing period, we will notify you of the revised timeframe and offer cancellation and a refund where required by law. Delays do not remove your statutory rights.
Returns
Return requests may be made within 30 days of receiving your order, subject to our Refund & Return Policy and your statutory rights.
Please contact cozyhaven.support@gmail.com for instructions before sending any items back.
Contact
For shipping or delivery questions, email cozyhaven.support@gmail.com.
We normally respond within 1–2 business days, excluding weekends and public holidays.